Terms and conditions

• Buyer: any natural person over 16 years old or legal entity that creates an account on the site and places an order
  User — any natural person who is over 16 years old or legal entity registered on the Site, who, by completing the process of creating an Account, has agreed to the specific clauses of the site in the Terms and Conditions section
  Account — the section of the site consisting of an email address and a password that allows the buyer to submit orders and contains information about the buyer.
  The User is responsible for and will ensure that all information entered when creating the account is correct, complete, and up-to-date
  My Cart — section in a user’s account that allows the buyer/user to add goods or services they wish to purchase at the time of addition.
  Order — an electronic document that serves as a form of communication between the seller and the buyer through which the buyer communicates to the seller, via the site, their intention to purchase goods or services from the artsyrazvan website.
  Goods and Services — any product or service listed on the site, including products and services mentioned in the order, to be provided by the seller to the buyer.
  Contract — represents the distance contract concluded between the seller and the buyer, without the simultaneous physical presence of the seller and the buyer
  Rating — way of expressing the degree of satisfaction of a User/Client/Buyer with a product

This website is owned by SMART PIXEL GRAPHICS SRL, with headquarters in Bucharest, Baia de Arama Street no. 1, Sector 2, unique identification code 37359950.

Upon registering an order on the site, the buyer agrees to the form of communication (telephone or email) through which the seller conducts its commercial operations. The notification received by the buyer after placing the order serves as information and does not represent acceptance of the order. This notification is made electronically (email).

For justified reasons, in the event that the seller cannot fulfill the order placed by the buyer through the website, the seller assumes the obligation to inform the buyer about the impossibility of fulfilling the order and, following the discussion with the latter, has the right to cancel or modify the requested order according to the buyer’s preferences. In this regard, the buyer will be notified via email or will be contacted at the phone number provided to the seller through the order placement.

The information made available through the website www.artsyrazvan.com by the seller SMART PIXEL GRAPHICS SRL represents the contractual offer according to the Civil Code in force, and the placement of an order by the buyer through the website in question represents the acceptance of the presented offer. From that moment, the parties’ agreement of will has been established, resulting in the contract concluded between the parties according to the presented offer, on the basis of OFFER — ACCEPTANCE OF OFFER.

At the time of expiration of the promotions and packages offered on the website www.artsyrazvan.com, the contractual offer for the respective packages is also considered expired.

If a client modifies their personal data using the forms available on the site, all existing orders in process at that time will be modified accordingly with the new data provided, after prior confirmation by the client in question.

After receiving the order, the seller reserves the right to contact the buyer, through the means communicated by the latter, in order to confirm the order.

The contract is considered concluded between the seller and the buyer at the moment the buyer receives from the seller, via email, confirmation that the products are ready for shipment. The document and information provided by the seller on the site will form the basis of the contract.

In stock (store): the product is in stock and is available for delivery/personal pickup under the terms mentioned in the shopping cart/order confirmation email.

The products and services, their description, photographs, and similar items displayed on the site are, in principle, for presentation purposes.

By placing the order, the buyer guarantees that all information provided to the seller is real and correct, so that the contractual relationship can proceed in good faith and without any problems. Otherwise, the buyer will be held responsible for any problem that may arise and is due to these errors. (e.g., inability to contact the buyer due to incorrect data, error in personalized products due to erroneous data provided, etc.). In case of errors occurring during the order placement, the buyer has the obligation to notify the seller as soon as possible about these errors through one of the means of communication made available to them through the site.

All rates/prices related to goods and/or services presented on the website www.artsyrazvan.com are expressed in lei (RON), but may also be expressed in an international currency, such as EUR. The buyer has the obligation to verify the payment currency for the requested products and services before placing the order, any misunderstanding can be remedied by communicating with the seller.

The user can place orders on the site by adding the desired products to the shopping cart, and then complete the order by filling in all the contact details. A product added to the shopping cart is available for purchase within the limits of its stock. Adding a product to the shopping cart does not automatically mean finalizing the order. Adding a product to the shopping cart without finalizing the order does not automatically imply reservation of that product. Any product is reserved for the buyer after confirmation of receipt of the order from the seller. In other words, for an order to be validly created, the request for products or services must be made by placing an order, which will then be confirmed by the seller.

Orders placed on the website www.artsyrazvan.com can be paid by online card payment. SMART PIXEL GRAPHICS SRL guarantees the safety of online card payment by implementing the latest security systems that exist and are used uniformly by merchants in the market through the Stripe payment processor.

If you have decided to return a product, you need to communicate your return decision to us. You can do this by email at shop@artsyrazvan.com. After we receive the information, you can prepare the product for return.

The product must reach Artsy Razvan within 14 days of receipt by the buyer. It can be sent by courier to our address in Bucharest, Baia de Arama Street no. 1, bl A, sc 1, et 1, ap 7, Sector 2. The product must be returned in the same condition in which it was delivered, together with the fiscal invoice (or a copy thereof).

The buyer has the right to return a good or cancel a service within 14 calendar days, without invoking any reason and without bearing any costs other than delivery costs. Thus, according to GEO no. 34/2014, the period for returning a Good or cancelling a Service expires within 14 days from:

• the day on which the buyer takes physical possession of the last good — in case the buyer orders multiple products through a single order that will be delivered separately
• the day on which the buyer takes physical possession of the last good or the last piece — in case of delivery of a product consisting of several lots or pieces

Personalized products or products made to the buyer’s order are not subject to the right of return.

Legal entities do not have the right of return regardless of the method of purchase (online order). For products purchased online that show defects at the time of delivery (reception), the customer must notify Artsy Razvan in writing within 48 hours of product delivery. For packages showing visible damage to the packaging during courier delivery, we recommend refusing their receipt. To avoid misunderstandings, the package will be photographed and a report will be drawn up together with the courier company representative specifying the condition of the package.

The refund of the returned product value for orders paid by bank card is made by refund to the account from which the payment was made.

The information or personal data you provide to us will be processed in accordance with the Data Protection Policies. By using this Website, you expressly and unequivocally consent to the processing of this information and data and declare that all information and data you have provided to us are true and accurate and that you have obtained the prior written consent of the owner of the information and/or data, in the event that the information and data you provide us through the Site do not belong to you.

The processing of personal data and cookies will be done in accordance with the legislation in force, namely the European Regulation on the Protection of Personal Data (Regulation (EU) 2016/679 applicable from May 25, 2018), as presented in the Privacy Policy and Cookie Policy on the website www.artsyrazvan.com

By using this Website, you undertake:

• To use this Website exclusively to submit legitimate inquiries.
• To provide us with a correct and accurate email address, postal address, and/or other contact details. You equally consent to our use of this information to contact you in the event that this is necessary (see our Privacy Policy).

If you do not provide us with all the information we need, we may not be able to respond to your request.

You acknowledge and agree that all copyrights, trademarks, and other intellectual property rights to all materials or content that are provided as part of this website will continue to belong to us and will always belong to us or our licensors. You have the right to use this material only with the prior express consent provided by us or by our licensors.

www.artsyrazvan.com does not request from its customers any information regarding confidential data, bank accounts/cards, or personal passwords through any means of communication.

Our users assume responsibility in case of providing this information to third parties.

The Client/Buyer will inform www.artsyrazvan.com in case of fraud attempts, using the contact details on the web page.

You are not permitted to misuse this website by deliberately introducing computer viruses of hardware and software type, as well as any other unauthorized computer programs or any other material that is malicious or technologically harmful. It is forbidden to attempt any unauthorized access to this Website, to the server hosting this Website, or to any other server, computer, or database associated with our Website. You assume the obligation not to attack this website through a “denial of service” attack or a distributed “denial of service” attack.

By violating this provision, you may commit an offense under applicable regulations. We will report any such violation to the competent law enforcement authority and will cooperate with the appropriate authority to make the hacker’s identity known. Also, in the event of such a violation, your right to use this Website will cease with immediate effect. Additionally, we will take all necessary steps to restrict your access to the Site for the maximum period allowed by law.

We assume no responsibility for any loss or damage caused by a “denial of service” attack, virus, or any other software or material that is malicious or technologically harmful to your computer, equipment, data, or materials as a result of using this Website or downloading its content or that of other websites to which this Website redirects you.

Our website may contain links to other websites or materials of third parties; such links are provided for informational purposes only and we have no control over the content of those websites and materials. Consequently, we assume no responsibility for any loss or damage that may arise from the use of such links.

Applicable laws require that some of the information or communications we send you be in writing. By using this Website, you express your acceptance to communicate with us primarily through electronic means. We will contact you by email or provide you with information by posting notifications on our Website. For contractual purposes, you express your agreement with the use of this electronic means of communication and acknowledge that all contracts, notifications, information, and other communications we send you by electronic means comply with any legal requirement that provides for communication in writing. This condition does not affect your legal rights.

We have the right to revise and modify these Terms occasionally and discretionally.

You will be subject to the policies and Terms in force at the time you use this Website, except where a change to these policies, Terms, or the Privacy Statement is required by law or by a governmental authority.

Neither party shall be liable for the non-performance of its contractual obligations if such non-performance on time and/or in an appropriate manner, in whole or in part, is due to a force majeure event. Force majeure represents an event independent of the will of the parties, unforeseeable and insurmountable, which is not due to their intention or fault, occurred after the entry into force of the contract and which prevents the contracting parties from performing, in whole or in part, the assumed obligations. Such events are considered to be armed conflicts, social movements, fires, floods, or any other natural calamities or restrictions arising as a result of a quarantine or an embargo, the enumeration not having a limiting character, but an enunciative one. Labor conflicts do not represent force majeure. An event similar to those above that, without creating an impossibility of performance, makes the performance of the obligations of either party extremely costly is not considered a case of force majeure.

If within 15 days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the termination of the contract with full rights without either party being able to claim damages from the other.

Force majeure must be proven.

These provisions are supplemented by the norms of the Civil Code in force regarding force majeure.

The legal relationship, respectively the contract, will be governed and interpreted in accordance with Romanian law.

The parties will make all efforts to amicably resolve any dispute resulting from this legal relationship, arising between the client and the seller. If this is not possible, the resolution of disputes will be the responsibility of the competent court in Romania.

The provisions of the Terms and Conditions are supplemented by the provisions of the Civil Code in force as well as by the provisions of the legislation in force applicable to the legal relationships between SMART PIXEL GRAPHICS SRL and the client.